As per our withdrawal policy in compliance with the AML and CTF standards and Anti-Money Laundering (AML) regulations, the deposited funds must be withdrawn to the same source that you used to deposit funds into your trading account.
In the event that the source of your deposit is no longer available, we require those funds to be withdrawn to a bank account which must be held under the same name as your trading account at Vantage FX.
If the card that you've used to deposit funds initially is no longer available, we will process your withdrawal request via bank transfer. In order for us to process your request, please follow the below steps:
- Provide an official letter from the bank/card-issuing company stating that the card used for your initial deposit is no longer available OR proof of deposit in the form of a bank/card statement showing your name and the transaction to Vantage FX. Please kindly note that the official letter should be issued by the financial institution, and cannot be handwriting form.
- Submit a withdrawal request via bank transfer from client portal, and upload a bank statement for the nominated bank account for identifying purpose.
As soon as we verify the deposits and the withdrawal details, we will process the withdrawal as soon as possible.
More information about the withdrawal procedure can be found here.